Galpin Auto Dealership's Privacy Policy

Last updated 07/23/2014

SECTION I – GENERAL PRIVACY POLICY


Thank you for visiting the Galpin Volvo website. We hope that you find our website to be a useful part of your car-buying experience. Please note that this General Privacy Policy describes our overall privacy practices for the website. Section II is our privacy policy for nonpublic personal information used in the provision of financial services.

Please note that in the event we amend the Privacy Policy, posting the amended version will serve as notice to you of that change and the policy will note its effective date.

Some information collected is non-identifying. For example, although our website servers collect information about a user’s internet protocol address, our server is not able to automatically associate that information with a particular user. We may collect non-identifying information associated with that address, such as the time and date of a visit, the originating domain name, the browser type, and the particular pages or products viewed on the website.

The website may utilize a “cookie.” A “cookie” is a small text file that a website can place on your computer’s hard drive or on your mobile device’s memory in order to collect information about your activities on our website. Most browsers automatically accept cookies, but you have the option to change your browser to decline them. We use cookies on certain areas of our website, but these cookies are not used to identify anonymous website visitors. Our cookies enable you to proceed smoothly through our website and enable us to know whether you’ve used our website before to eliminate some steps that are directed to new visitors. Similarly, a cookie may be placed by our third-party advertising companies. These companies may use aggregated statistics about your use of our website and third party websites in order to determine your age and gender, which may be used to provide you with advertisements about goods and services that you may be interested in. The information they collect does not include your personal information.

Image tags work in conjunction with cookies. An image tag, also referred to as a clear GIF or web beacon, is a small image file that may be located on select areas of our website.

The third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No personal information about you is collected during this process. The information is anonymous and does not link online actions to an identifiable person. At this time, we have contracted with companies like Dataium, DoubleClick, and Google to collect information about how users navigate our website. This information will not be disclosed and will be used only to generate anonymous visitor profiles, which do not contain personally identifiable information. The anonymous profiles are used to provide users content specifically tailored to them. If you would like more information and want to explore the option of not having this information collected by third-party advertisers click here.

With respect to unrelated, third party web sites, such as third party online retailers, advertisers, or unrelated sites that we may happen to link to, or web sites that link to our website, those third parties may collect personal information directly from you. The information policies and practices of these unrelated parties are not covered by this privacy policy. We do not control the privacy policies of third parties even if we may provide hyperlinks or other access to their web sites. We are not responsible or liable for their independent policies and practices. Please review their privacy policies and practices. It is your responsibility to review them and decide if you are satisfied with their protections.

Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so we are not currently set up to respond to those signals.

We collect certain personally identifying information that users voluntarily provide to us. For example, we collect the email addresses of those who contact us by email. We also collect information that you voluntarily provide to us in surveys. As described above, we use that information to serve you, to improve the content of our website, and to contact you for marketing purposes. As a reminder, if you provide personal information to us for the purposes of a financial service, the please see Section II for the applicable privacy policy.

We take commercially reasonable steps to protect the information we collect online. However, as effective as these measures are, no security system is impenetrable. We do not provide an absolute guarantee of the security of our information databases, nor do we guarantee that the information you may choose to supply will not be intercepted while you transmit it from your computer, over the internet, or along other third party networks, and to our systems. However, with respect to security: when we intend to transfer and receive certain types of sensitive information, such as financial information, we redirect visitors to a secure server using, for example, Transport Layer Security or Secure Sockets Layer security.

We work with analytics companies to help us understand how our websites are being used, by how many users, for how long, and how frequently. Using analytics, we receive counts of the screens and features of our website that are used, the countries from which they are used, device language settings, demographics and interests information, including age, gender, and affinity categories, and the types of devices, operating systems, browsers, carriers, IP addresses and wireless connections our users are using.

We maintain presence on several social networking and blogging platforms, such as Facebook and Twitter, and we also incorporate some third party social networking features onto our website. Through these platforms and features, we may receive some usage information about you, and this Privacy Notice applies to that information as well. In addition, third party social networking platforms and blogging platforms have their own privacy policies which explain how the third parties that provide them will use and protect your information. In accordance with those policies (and your privacy settings within your social networking accounts) information about your activities on our website (such as “John Doe likes this car” or “Jane Doe viewed this customer review”) may be published to your social network.

CALIFORNIA USERS: YOUR CALIFORNIA PRIVACY RIGHTS

For residents of California Only. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of customers' personal information with third-parties. These businesses are required to accept such requests from customers but are only required to honor one request per calendar year. Businesses have thirty (30) days to respond to each inquiry. Each inquiring customer will receive an explanation of the categories of customer information shared and the names and addresses of the third-party businesses. In limited circumstances, customers' failure to submit requests in the manner specified will not require a response from the business.

If you are a current Galpin customer in California, you may request such information from Galpin by sending a written correspondence noting your name, address, and email address. You must also include a request that Galpin provide such information to you using the following or similar verbiage. "I request that Galpin provide its third-party information sharing disclosures required by section 1798.83 of the California Civil Code." This request may be made by regular mail by sending the above information to Galpin Motors, 15505 Roscoe Blvd, Van Nuys, CA 91341, ATTENTION: Legal Department.



SECTION II – FINANCIAL PRIVACY NOTICE


FACTS
WHAT DO THE GALPIN AUTO DEALERSHIPS DO WITH YOUR PERSONAL INFORMATION?

Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • Credit history and credit scores
  • Employment information and checking account information

When you are no longer our customer, we continue to share your information as described in this notice.

How?
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons the Galpin auto dealerships choose to share; and whether you can limit this sharing.

Reasons we can share your personal information
Do the Galpin auto dealerships share? Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes—
to offer our products and services to you
Yes No
For joint marketing with other financial companies—
Yes No
For our affiliates' everyday business purposes— information about your transactions and experiences
Yes No
For our affiliates' everyday business purposes— information about your creditworthiness
No We do not share
For nonaffiliates to market to you
No We do not share

Questions?
Call our customer service department toll-free at (800) 256-7137.

Who we are
Who is providing this notice?
This notice is being provided on behalf of the auto dealerships using the “Galpin” name, which include Galpin Motors, Inc., Galpin Volkswagen LLC, Galpin Jaguar Lincoln-Mercury, Inc., and Boeckmann Automotive, LLC (dba Galpin Honda).

What we do
How do the Galpin auto dealerships protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How do the Galpin auto dealerships collect my personal information?
We collect your personal information, for example, when you

  • Apply for financing
  • Apply for a lease
  • Provide employment information
  • Give us your contact information
  • Show your driver's license

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Definitions
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Our affiliates include auto dealerships and related businesses that use the “Galpin” name.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • The Galpin auto dealerships do not share with nonaffiliates so they can market to you.
Joint marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners may include banks, credit unions, financial institutions or other lenders.